From launching it’s first smartphone in India, the Redmi 1S to the latest Mi Mix 2, Xiaomi is witnessing spikes in its growth chart. The Chinese Apple, as it is fondly called is currently duking it out in the Indian market with more than 5 million Redmi Note 4 being sold across the country. In a bid to improve it’s woeful customer service, the company is introducing e-token system in its service centres all over the country.
You can get the token right from the comfort of your home (or office, if you want). You can also see the total number of people who are waiting at your nearby Xiaomi service centres so that you can decide which one to visit.
“While sales is an important element for most brands, after sales is extremely crucial for us at Xiaomi India, and we will continue to work harder to make Xiaomi an even more consumer-centric company. We at Xiaomi India want to set up a benchmark for service in India!” said Manu Kumar Jain, VP of Xiaomi and Managing Director of Xiaomi India.
To book an e-token:
- Open Mi Store app.
- Head over to the Account > Customer Service > Service Centre menu and then tap on the ‘book’ button at the bottom-right side of the app.
- Select the city and then you will be shown nearby service centres, number of people waiting in queue at each centre and approximate waiting time at each one of them.
- Select the service centre best suited to your requirements.
- Join the queue by providing your mobile number and other details.
- You will then receive an SMS with the details and will then be notified when your turn is about to come.
If you think this move will help Xiaomi fix its longtime issue, let us know down below.
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