Key Points:
- Apple is reportedly planning to stop customer support on social media platforms.
- The new change will be applicable on X and YouTube.
- Apple will be offering automated replies.
Customers who seek help on the social media platforms of Apple are going to be disappointed very soon as today we got a new piece of information which is suggesting that the company is planning to stop customer support on social media platforms such as X and YouTube.
It is reported that Apple is planning to stop all human replies to customer direct messages on the @AppleSupport Twitter or X account starting October 1, 2023. The company will be offering an automated reply with information on how to contact Apple for assistance.
The report is also suggesting that the company will be stopping technical help in the comments sections of YouTube videos on its support channel as well. That’s not all, it is also said that the company will be stopping the paid Community Specialist position within the Apple Support Community, which is actually an online forum where customers seek guidance.
There is no official confirmation about the same at the moment of time but if this is going to happen in reality then it will be a disappointing decision of the company.
What are your day thoughts on this move of Apple? Share your thoughts in the comments section below and stay tuned with us for more updates from the world of technology.
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