Android VPN Troubleshooting Tips
VPNs are awesome security and streaming tools – when they work, at least. Whenever you experience issues with an Android VPN, it feels like a nightmare – you have no idea what’s going on or if you’re doing anything wrong.
We received many complaints from our readers about various Android VPN issues. So, we decided to put together a guide that should help most people solve the problems they’re experiencing.
How to Fix Android VPN Issues
Common issues can range from the Android VPN connection randomly dropping, sudden speed drops, not being able to connect to a server, or the VPN app crashing very often. Here is what you can do to fix those problems:
1. Reinstall the VPN App
Maybe the VPN app didn’t install or updated correctly, resulting in crashes and connectivity errors. So uninstall it, re-download it from Google Play, and then install it again.
And while we’re at it, make sure you get the latest app version. Similarly, always keep the app up-to-date to avoid errors and security issues.
2. Allow VPN Access on Your Device
When you first install a Android VPN app on your Android device and connect to a server, you should get a prompt to allow the connection (or add and enable the VPN in System Settings).
If you didn’t enable that feature or missed it, that will obviously cause connectivity issues. So be sure to allow the VPN app’s request for access.
3. Reset Cache and Data inside the VPN App
Data corruption might make the VPN app act weird or not work at all. You can often fix that issue by resetting and cache and data inside the VPN app. Follow these steps to do that:
- Go to
- Look for the VPN app on the list.
- Once you find it, tap the VPN app’s icon.
- Search for Storage and tap it.
- At the bottom of the screen, tap Clear data and then Clear cache.
That’s it – all that’s left to do is reboot your device.
4. Reset Network Settings
Sometimes, the issue might be with your device’s WLAN configuration. You’ll need to reset network settings to fix that problem. To do that, follow these steps:
- Tap General management.
- Next, tap
- Tap Reset network settings.
- Now press Reset settings.
- Unlock the device if prompted.
- Tap Reset settings one last time to start the process.
While you’re doing this, you should also reset your router. Who knows, maybe it’s suffering a memory leak that’s causing the connectivity issues.
5. Check Your Account
Make sure the account is still active. You can easily check that by logging in on the Android VPN provider’s site. Just look at the status and it should tell you if it’s active or not.
6. Tweak Connection Options
If you’re experiencing connectivity issues, try connecting to different servers. It’s normal for a connection to one server to fail every once in a while.
Also, if you’re using OpenVPN, switch between TCP and UDP to see which network protocol is the most stable. TCP normally offers the best stability, but UDP could be a better choice too because it’s faster.
7. Change DNS Servers
Here’s how to do that:
- Tap Connections, then
- Tap the cog icon next to the network you’re connected to.
- Pick the Advanced drop-down menu.
- Change IP settings from DHCP to
- Enter the VPN provider’s DNS addresses in the DNS 1 and DNS 2 fields. If you don’t know what they are, ask the support team.
Now just disconnect from the network and reconnect to it. The changes will take effect automatically.
8. Whitelist the VPN App
Using a firewall or antivirus program? It can interfere with your VPN connection, causing it to fail. So be sure to whitelist the Android VPN app in those security programs to let its traffic flow freely through the network.
Some VPN providers also recommend disabling a firewall application while you’re using their apps. For example, NordVPN’s support reps told us Android firewall apps use the same interface as the NordVPN app. Apparently, that can stop the app from establishing connections (as long as a firewall app is running).
9. Uninstall Other VPN Apps
Using multiple VPNs at the same time has its perks. If one stops working, you have another one or two to rely on, right?
Maybe, but here’s the thing – VPN apps can actually interfere with each other! If that happens, none of your VPN apps will work correctly anymore.
So make sure you only have one VPN app installed on your Android smartphone – the one you’re currently using.
10. Turn Off Battery Optimization
Surprisingly, battery optimization can lead to VPN connections randomly dropping. This seems to happen a lot on Huawei and Samsung smartphones.
If this option is enabled on your device, turn it off. Here’s how:
- In the top right corner, tap the menu icon.
- Select Special Access.
- Look for Optimize battery usage and tap it.
- (Optional) Switch the Apps not optimized category to
- Search for your VPN app, and disable battery optimization.
Still Having Problems with the VPN? Switch to One That Works
If none of these tips have helped you fix your Android VPN issues, it’s probably time to switch to a different service. The one you’re currently using just doesn’t work well.
There are tons of Android VPN apps on the market, so it’s hard to find a good one. The easiest way to find the most recommended VPNs for Android is to use that link. It will take you to ProPrivacy’s guide to the best Android VPN apps. They tested top providers to see which ones have Android apps that work, are easy to use, and offer smooth speeds.
Know Other Ways to Troubleshoot Android VPNs?
If you do, please let us know in the comments below. Also, please tell us which VPN providers have the best Android apps.